Refunds

Refund Procedure

We understand that you may sometimes change your mind about your purchase. If you decide to cancel your purchase and want to get your advance payment back, you need to fill out a return request. In this request, you provide your order details. For refunds, you can contact us via email at info@drakenbloedboom.com or use the contact form on our website.

Refund Methods

The refund will be processed based on the payment method you used when checking out your order. Here are the different ways we will return your money:

1. Credit Card Payment: If you paid with a card, we will refund your money directly back to the card you used for the original payment.
2. Online Banking Payment: If you paid via online banking, the money will be refunded to your bank account. This ensures a safe and reliable refund.
3. PayPal Payment: If you paid via PayPal, we will refund your money directly back to your PayPal account. This offers the speed and security you expect from PayPal.

Refund Timeline

We strive to process refunds as quickly as possible. After receiving your request via email, the refund will be processed within 10 business days. We will keep you updated on the status of your refund throughout this process.

If you have any questions about the refund or if anything is unclear, please do not hesitate to contact us. Our team is ready to assist you and ensure that you have a positive experience with our company. We are committed to customer satisfaction and want to make sure you can shop with peace of mind.